Sonia Jones – The Most Outstanding
Sonia Jones discusses winning Most Outstanding Travel Agency Manager at the 2025 National Travel Industry Awards.
Frank Marini – Rail Renaissance
Rail travel is ‘having a moment’, says AC, and according to the CEO of Railbookers Group, Frank Marini, it’s only just getting started.
A Suite Life
Angus “Gus” Pitkethley of Rosewood Hong Kong joins us for this episode, fresh off the back of the hotel being named Number 1 in the World.
Malik Fernando – The Accidental Hotelier
Malik Fernando of Resplendent Ceylon is our guest for this episode. And a word of warning before we continue…you’re going to want to visit Sri Lanka after this one.
Nicole O’Sullivan – The Mystery Caller
Nicole’s unique offering to the industry begins with ‘mystery calling’, during which she assesses how wholesalers, tour operators and agents are communicating with agents, clients and each other.
Could we all improve? You bet we can.
Michelle Davies – Leading Lady
Club Med’s Michelle Davies has a new and quite lengthy title of General Manager – Pacific & New Emerging ESAP Markets.
This episode is a story of navigating new challenges and getting the very best from a dynamic team.
David Kolner – In A State of Lux
David “Dave-o” Kolner, Virtuoso’s Executive Vice President, joins Offloaded to offer what AC describes as a health check for the luxury travel industry.
“I want to be so much more than just the data guy”, says Dave-o.
And he is. He most certainly is.
Matthew Upchurch – The ‘How Did You Make Me Feel?’ Business
We talk to Virtuoso CEO Matthew Upchurch about Virtuoso’s growth and how it operates in Australia, and why travel advisors will continue to thrive. Matthew also ‘Offloads’ in epic fashion.
Cruise Special – Robyn Sinfield and Megan Catterall
80.5 That’s the number of years experience of selling cruises on today’s episode, as we invited the icons that are Robyn Sinfield and Megan Caterall into The Room Residence in Sydney, which is a brand new space recently opened by Room Res that Co-Founders James Mooring and Nic Bryant were on hand to explain the space to us. With an eye towards helping both new and existing travel advisors […]
Melanie Whyte – It’s Not That Hard!
Melanie Whyte is a single parent with two special needs children who also happens to be one of Australia’s most successful and highly decorated home-based travel advisors.
In this episode Mel joins Richard and AC to share her story of how helping with the travel arrangements for parents adopting children overseas and those of ‘neurospicy’ families (her words) became the bedrock of her fledgling business.
“It’s not that hard”, she says.
We say that if you keep a list of people you admire in this industry, you’ll need to dust that off and add another line to it.